MD Offline mode is not supported for Operating System in use

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MD Offline mode is not supported for Operating System in use

Postby mhewitt@mdacorporation.com » Wed Jun 21, 2017 11:49 am

I am not able to borrow a license in offline mode with my machine from the FlexNet license server. I am however able to get a license in the Online mode without a problem. The message given in the selection window is "Offline mode is not supported for Operating System in use". I am running MD on Windows 7 Enterprise SP1. My other co-workers with the same OS are not having this problem.

Hoping someone can help to understand what could be the problem. Attached a screenshot if it helps.

Thanks,
Michael
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Re: MD Offline mode is not supported for Operating System in use

Postby rasa_sataite » Fri Jun 23, 2017 4:46 am

Hello,

We have seen this message before after permission changes on a network. Have there been any network security changes recently?

Please check if the following files are present and if you have user rights to read, write or execute them:

C:\Users\mh\AppData\Local\Temp\<username>\jna*.dll
C:\Users\mh\AppData\Local\Temp\FlexLmCameo_x64*.dll

Also if you are using Application white-listing or AppLocker, please check if they do not deny access to the files above.

Kind regards,
No Magic, Inc. Customer Support
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Re: MD Offline mode is not supported for Operating System in use

Postby mhewitt@mdacorporation.com » Thu Jun 29, 2017 8:22 am

Hello Rasa,

Thanks for the answer. It was true that an application blocker was causing the jna*.dll to be blocked. I am now able to get MD in Offline Mode.

Thanks for you help!
Michael
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