Need help installing teamwork cloud

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Need help installing teamwork cloud

Postby wcolburn@nrao.edu » Tue Jun 26, 2018 10:22 am

I have an RHEL7.5 machine that I'm trying to install twcloud_185_sp4_installer_linux64.bin onto. I have the licenses installed on our local license server, and lmstat shows that cameo is up running v11.14.0. I set LM_LICENSE_FILE to point to point at the license manager.

When I run twcloud_185_sp4_installer_linux64.bin it fails. I get a logfile that makes it look like it could not unzip anything.

>Install File: /tmp/963290.tmp/twcloudsuite-linux.gtk.x86_64.zip
> Status: ERROR
>
>Install File: /tmp/963290.tmp/authentication-server-linux64.zip
> Status: ERROR

If I set LAX_DEBUG I see a traceback that starts like this:

>Action: exception while executing: com.zerog.ia.installer.actions.InstallZipfile -- twcloudsuite-linux.gtk.x86_64.zip
>java.util.zip.ZipException: error in opening zip file
> at java.util.zip.ZipFile.open(Native Method)
> at java.util.zip.ZipFile.<init>(ZipFile.java:225)
> at java.util.zip.ZipFile.<init>(ZipFile.java:155)
> at java.util.zip.ZipFile.<init>(ZipFile.java:169)
> at com.zerog.resources.ZGExternalMediaLoader.am(Unknown Source)
> at com.zerog.resources.ZGExternalMediaLoader.af(Unknown Source)
> at Flexeraajk.aa(Unknown Source)
> at Flexeraajk.<init>(Unknown Source)

I can't figure out what is wrong.

To make matters worse, the person who did the purchasing and licensing is out of state, but has a deadline of Friday for me to get this installed, so I don't seem to have direct way to get official support.

Any help would be greatly appreciated.
wcolburn@nrao.edu
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Re: Need help installing teamwork cloud

Postby ieva.n » Tue Jun 26, 2018 10:33 am

Hello,

Our expert has already contacted you directly via email regarding this question.

Best regards,
No Magic, Inc. Customer Support
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